Last updated: 23rd June 2026
Version: 1.0
PLEASE READ THESE TERMS CAREFULLY BEFORE ENROLLING IN OR PARTICIPATING IN THE LAB PARTNER PROGRAMME
1. About these terms
1.1 What these terms cover
These Lab Partner Programme Terms and Conditions (“Lab Partner Terms”) govern your participation in the Ticketlab Lab Partner programme (“Programme”), under which you may earn commission for referring ticket buyers to Ticketlab.
1.2 Who we are
The Programme is operated by Ticketlab Limited (“we”, “us”, “our”), a company registered in England and Wales (company number 10817668) with registered office at 72 Fleeming Road, London, E17 5ES.
1.3 Other terms that apply
By enrolling in or participating in the Programme, you also agree to comply with:
| Document | Applies when |
|---|---|
| Ticketlab General Terms & Conditions | Always |
| Event Organiser Terms & Conditions | If you use Ticketlab as an event organiser |
| Privacy Policy | Always |
| Acceptable Use Policy | Always |
| Cookie Policy | Always |
If there is a conflict between these Lab Partner Terms and the General Terms on a matter specific to the Programme, these Lab Partner Terms prevail for that matter only.
1.4 Acceptance
You accept these Lab Partner Terms when you:
- tick the acceptance box and submit enrollment; or
- use your referral code or referral links after enrollment; or
- otherwise continue to participate in the Programme after we notify you of updated terms.
If you do not agree, you must not enroll and must stop using referral links and your referral code.
1.5 Changes
We may update these Lab Partner Terms at any time by publishing a revised version and updating the “Last updated” date. Material changes will be notified by email or in your Ticketlab account where practicable. Continued participation after the effective date constitutes acceptance. If you do not agree to changes, you must withdraw from the Programme.
2. Definitions
| Term | Meaning |
|---|---|
| Attribution window | The period (default 30 days) during which a referral may be credited after a qualifying click. |
| Commission | The amount payable to you under the Programme, calculated as set out in clause 6. |
| Lab Partner / you | A person or entity enrolled in the Programme. |
| Qualifying sale | A completed ticket purchase on Ticketlab that is validly attributed to you under clause 7 and is not excluded under these terms. |
| Referral code | Your unique identifier used in ?ref= links. |
| Referral link | A URL to a Ticketlab page including your referral code. |
| Ticketlab net revenue | For each referred ticket, the amount Ticketlab retains from the booking fee after payment processing costs (currently Stripe fees), as calculated by Ticketlab’s fee engine at the time of purchase. This is not the ticket face value, gross booking fee, or organiser payout. |
| Ticketlab site | ticketlab.co.uk, ticketlab.app, and other Ticketlab-operated domains and embedded widgets we authorise. |
3. Nature of our relationship
3.1 Independent contractor
You participate as an independent contractor. Nothing in these Lab Partner Terms creates a partnership, joint venture, agency, employment, or franchise relationship. You have no authority to bind Ticketlab.
3.2 No guarantee of earnings
We do not guarantee any level of traffic, conversions, Commission, or income. The Programme is provided on an “as available” basis.
3.3 Your own business
You are solely responsible for your promotional activities, content, costs, and compliance with laws and industry codes applicable to you.
4. Programme overview
4.1 What the Programme is
The Programme allows you to share referral links to Ticketlab pages. When a ticket buyer makes a Qualifying sale within the Attribution window, you may earn Commission as described below.
4.2 What the Programme is not
The Programme does not:
- allow you to set ticket prices, fees, or refunds;
- give you access to customer payment card data;
- guarantee placement, promotion, or endorsement by Ticketlab;
- permit commission on your own events (see clause 7.5).
4.3 Free to join
There is no fee to join the Programme unless we agree otherwise in writing.
5. Eligibility and enrollment
5.1 Who may join
You may enroll if you:
- are at least 18 years old;
- have a valid Ticketlab account (or are onboarded by us as an approved external publisher);
- are legally able to enter binding contracts in your jurisdiction;
- are not prohibited from participating by law, sanctions, or our Acceptable Use Policy.
5.2 Enrollment
Self-serve enrollment is via Settings → Lab Partner (or equivalent). You must provide accurate information and accept these Lab Partner Terms. Enrollment is normally immediate; we may approve, defer, or reject applications at our discretion.
5.3 One account per partner
Unless we agree in writing, each person or entity may hold one Lab Partner account per Programme. You must not create duplicate accounts to circumvent rules or limits.
5.4 Verification
We may request identity, tax, or business information before enrollment or payout. Failure to provide satisfactory information may result in suspension or withholding of Commission.
5.5 External publishers
If we create a partner record for you before you have a Ticketlab account, payouts remain blocked until your account is linked and payout prerequisites in clause 8 are met.
6. Commission
6.1 Standard rate
Unless we agree a different rate in writing, Commission is 30% of Ticketlab net revenue on each ticket in a Qualifying sale.
Example (illustrative only):
If Ticketlab net revenue on a ticket is £0.40, Commission is £0.12. Commission is not calculated on ticket face value.
6.2 Variation
We may set different rates for specific partners, campaigns, or periods. Your applicable rate is shown in your account or partner record. We may change the default rate for new Qualifying sales on reasonable notice; changes do not retroactively alter Commission already accrued on completed sales unless required by law or clause 9.3.
6.3 Currency
Commission is calculated and displayed in GBP unless we state otherwise.
6.4 Rounding
Amounts are rounded to two decimal places using standard half-up rounding.
6.5 No commission on excluded sales
Commission is not earned on sales that are not Qualifying sales, including those excluded under clauses 7 and 9.
7. Referral links, tracking, and attribution
7.1 Referral links
You may use referral links in the format we provide, typically by appending ?ref={your-referral-code} to Ticketlab URLs. You are responsible for using the correct code and link format.
7.2 Attribution technology
We use cookies and similar technologies (including the tl_ref cookie) to attribute sales. Our Cookie Policy explains how these work. By participating, you acknowledge that attribution depends on browser/device settings and may not be perfect.
7.3 Attribution window
A sale is attributable if the buyer completes checkout within 30 days of clicking your valid referral link, unless a different window is shown in your account.
7.4 Last-click attribution
If a buyer clicks multiple valid referral links within the Attribution window, the most recent valid referral code before purchase is credited (“last-click wins”).
7.5 Self-referral
You do not earn Commission on ticket sales for events you organise on Ticketlab, or where you are the beneficial owner or controller of the organising account, even if you use your referral link.
7.6 Invalid or paused codes
If your code is invalid, paused, archived, or your account is suspended, clicks do not earn Commission. Invalid codes must not overwrite a valid existing attribution cookie.
7.7 Our records are decisive
Our tracking systems and records are used to calculate Commission. While we aim for accuracy, our determination of attribution, eligibility, and Commission is final, subject to clause 18 (complaints).
7.8 No manual adjustments by you
You must not attempt to manipulate cookies, checkout flows, tracking parameters, or attribution logic.
8. Payouts
8.1 Accrual
Commission on Qualifying sales is accrued when payment succeeds and tickets are issued, subject to later adjustment for refunds (clause 9).
8.2 Payout method
Commission is paid by manual bank transfer to the bank account you provide in Ticketlab Settings (Payments), unless we agree another method in writing. Stripe Connect organiser payouts do not apply to Lab Partner Commission.
8.3 Prerequisites
Before we pay you, you must:
- remain an active Lab Partner;
- have a linked Ticketlab user account;
- provide valid UK or approved bank details;
- meet any minimum payout threshold (default £10.00 accrued Commission per payout period, configurable by us);
- satisfy verification requirements in clause 5.4.
8.4 Payout schedule
Payouts are made on a schedule we determine (e.g. monthly) after we issue a payout statement or invoice. We are not obliged to pay more frequently than stated in your account or communications.
8.5 Statements
We may issue email/PDF statements showing Commission included in a payout. You should retain these for your records.
8.6 Incorrect bank details
You are responsible for keeping bank details accurate. We are not liable for delays or losses caused by incorrect details you supplied.
8.7 Withholding
We may withhold or offset Commission where we reasonably believe there is fraud, error, chargeback risk, breach of these terms, or a legal obligation to withhold.
8.8 Unclaimed Commission
If we cannot pay you for 12 months after Commission becomes payable (e.g. missing bank details or no response), we may forfeit the unpaid balance, after reasonable notice.
9. Refunds, cancellations, and adjustments
9.1 Refunded or cancelled tickets
If a referred ticket is refunded (full or partial) or an event is cancelled before payout, related accrued Commission is voided or adjusted proportionally.
9.2 After payout
If a refund occurs after we have paid Commission, we may claw back the overpaid amount from future Commission or require repayment within 30 days of notice, to the extent permitted by law.
9.3 Errors
We may correct manifest errors in Commission calculations, statements, or payouts.
9.4 Chargebacks and fraud
We do not pay Commission on transactions we determine to be fraudulent, unlawful, or reversed by payment providers.
10. Promotional standards and UK advertising rules
10.1 Honest promotion
You must promote Ticketlab and events truthfully, fairly, and without misleading consumers. You must not make guarantees about availability, pricing, or event quality unless you have verified them at the time of publication.
10.2 Disclosure (ASA / CAP Code)
If you promote Ticketlab or events in the UK in exchange for Commission (or other benefit), you must make clear, prominent disclosures that your content is advertising or that you may earn Commission — for example:
- “Ad”, “Advertisement feature”, or “Paid partnership with Ticketlab”; or
- a clear statement such as “I may earn commission if you buy tickets through my links.”
Disclosures must comply with the UK CAP Code and ASA guidance, including on social media, email newsletters, blogs, podcasts, and video. You are responsible for compliance; we may provide guidance but do not provide legal advice on your campaigns.
10.3 No false endorsement
You must not state or imply that Ticketlab endorses you, your publication, or any specific event unless we agree in writing.
10.4 Branding
Use of Ticketlab logos and brand assets requires our prior written approval, except for standard referral links and factual references permitted under clause 14.
10.5 Spam and unsolicited communications
You must comply with PECR, UK GDPR, and the Privacy and Electronic Communications Regulations for email, SMS, and direct marketing. You must not send unsolicited bulk messages using Ticketlab data or referral links.
10.6 Prohibited promotion
You must not promote Ticketlab or events via:
| Prohibited activity | Examples |
|---|---|
| Incentivised clicks without genuine interest | Pay-per-click farms, paid-to-click schemes |
| Cookie stuffing or forced clicks | Hidden iframes, pop-unders, toolbars that set cookies without a genuine user click |
| Misleading URLs or cloaking | Typosquatting, disguising affiliate links as non-commercial |
| Illegal or harmful content | Hate speech, adult content on unauthorised channels, promotion of unlawful events |
| Trademark bidding | Paid search ads on “Ticketlab” or confusingly similar terms without approval |
| Self-referral or artificial transactions | Buying tickets yourself to earn Commission, collusion, fake accounts |
| Interference with checkout | Modifying Ticketlab pages, checkout, or fees |
We may update this list by notice.
11. Tax and VAT
11.1 Your responsibility
You are solely responsible for all taxes arising from Commission, including Income Tax, National Insurance, and VAT if applicable. Commission is quoted exclusive of VAT unless we state otherwise.
11.2 VAT-registered partners
If you are VAT-registered, you must provide a valid UK VAT number and invoice us if required for B2B supplies. We may request VAT invoices before or after payment.
11.3 Tax reporting
We may be required to report payments to HMRC or other authorities. You agree to provide information we reasonably request for tax compliance.
11.4 No tax advice
We do not provide tax advice. Seek independent advice on your obligations.
12. Data protection
12.1 Personal data we process
We process personal data about you (name, email, bank details, referral activity, earnings) to operate the Programme. See our Privacy Policy for details, lawful bases, retention, and your rights.
12.2 Customer data
You must not access or use Ticketlab customer personal data except as we expressly permit. You must not scrape customer lists from Ticketlab.
12.3 Your own audience
If you collect data from your audience (e.g. newsletter subscribers), you are the data controller for that processing and must have a lawful basis and appropriate privacy notices.
13. Intellectual property
13.1 Ticketlab IP
Ticketlab names, logos, software, and content remain our property or our licensors’. These Lab Partner Terms grant you a limited, non-exclusive, revocable licence to use approved referral links and brand assets solely to participate in the Programme.
13.2 Your content
You retain ownership of your original promotional content. You grant us a licence to use your name, likeness, and content only where you have given explicit permission (e.g. case studies) or as required to operate the Programme.
13.3 Feedback
If you submit suggestions about the Programme, we may use them without obligation or payment.
14. Confidentiality
You must not misuse confidential information about Ticketlab’s systems, fee structures, unreleased features, or other partners. Commission rates and Programme mechanics shown in your account are not confidential unless marked otherwise.
15. Suspension and termination
15.1 By you
You may stop participating at any time by ceasing use of referral links and requesting account closure at support@ticketlab.co.uk. Accrued Commission payable under clause 8 will be handled per these terms; forfeiture may apply under clauses 8.8 and 9.
15.2 By us
We may suspend or terminate your participation immediately if we reasonably believe you have:
- breached these Lab Partner Terms or other applicable Ticketlab terms;
- engaged in fraud, abuse, or prohibited promotion;
- harmed Ticketlab’s reputation or exposed us to legal or regulatory risk;
- become insolvent or subject to sanctions.
15.3 Effect of termination
On termination:
- your referral code is deactivated;
- no further Commission accrues after termination (except on Qualifying sales already in progress at termination, at our discretion);
- clauses that by nature should survive (payment, tax, liability, governing law) continue.
15.4 Paused status
We may pause your account for review without terminating. While paused, your code does not earn new Commission.
16. Liability
16.1 Our liability
Nothing in these Lab Partner Terms excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under English law.
16.2 Business users
If you participate in trade, business, or profession, to the fullest extent permitted by law we exclude all implied warranties and shall not be liable for:
- loss of profits, revenue, business, or anticipated savings;
- loss of goodwill or reputation;
- indirect or consequential loss;
- loss arising from tracking failures, cookie blocking, or third-party platforms.
Our total aggregate liability to you in any 12-month period arising from the Programme shall not exceed the greater of (a) £100 or (b) the Commission actually paid to you in that period.
16.3 Consumer organisers
If you are a consumer (not acting in trade), nothing in clause 16.2 affects your statutory rights. Our site is provided for domestic and private use where applicable; commercial promotion may affect remedies available to you under the General Terms.
16.4 Your liability
You indemnify us against losses, claims, fines, and reasonable costs arising from your breach of these terms, unlawful promotion, or infringement of third-party rights, except to the extent caused by our negligence or breach.
17. Complaints and disputes
17.1 Queries
Contact support@ticketlab.co.uk with payout or attribution queries within 90 days of the relevant sale or statement. Late queries may not be investigated.
17.2 Internal review
We will review disputes in good faith. Our decision under clause 7.7 is subject to this review process but remains binding except where law requires otherwise.
17.3 Governing law
These Lab Partner Terms are governed by English law.
17.4 Jurisdiction
If you are a business, the courts of England and Wales have exclusive jurisdiction. If you are a consumer resident in the UK, you may bring proceedings in England and Wales, Scotland, or Northern Ireland as applicable under the General Terms.
18. General
18.1 Entire agreement
These Lab Partner Terms, together with the documents in clause 1.3, constitute the entire agreement on the Programme.
18.2 Severability
If any provision is invalid, the remainder continues in force.
18.3 No waiver
Failure to enforce a provision is not a waiver.
18.4 Assignment
You may not assign your rights without our written consent. We may assign the Programme to a group company or successor.
18.5 Force majeure
We are not liable for delay or failure caused by events outside our reasonable control.
19. Contact us
Email: support@ticketlab.co.uk