Admissions App

Ticketlab Admissions App Documentation

 

Introduction

The Ticketlab Admissions App, is a seamless solution for event admissions and attendee management. This web application is designed to streamline the check-in process for event organisers and door staff, ensuring a smooth and efficient entry experience for attendees.

The Ticketlab Admissions App is an integral part of the Ticketlab ecosystem, created to offer a hassle-free way to verify ticket holders and manage event entry with ease. Whether you’re hosting a small local event or a large-scale festival, the Ticketlab Admissions App caters to all your admissions needs.

Purpose of the App

The primary goal of the Ticketlab Admissions App is to simplify the admissions process by providing:

  • Efficient Check-In: Quick and easy verification of ticket holders at the event entrance.
  • Real-Time Attendee Management: Live tracking of attendees who have been admitted to the event.
  • Flexible Access Control: Allows for the setup of multiple door staff accounts with varying levels of access.

Target Users

The app is specifically tailored for two main user roles:

  • Event Organisers: Those who are responsible for planning and overseeing the event. They have the authority to create and manage login details for door staff, ensuring secure and controlled access to the app and event.
  • Door Staff: Individuals stationed at the event entry points to validate tickets and facilitate the entry of attendees. They can view attendee lists, scan QR codes, and mark attendees as present.

Through its user-friendly interface, the Ticketlab Admissions App delivers a powerful tool in the palm of your hand. Its adaptability across devices ensures that no matter where you are or what device you use, you have the full functionality to manage your event’s admissions effectively.

In the next sections, we’ll explore how to set up and navigate the app, manage user roles, and utilise its unique features to enhance your event’s success.

User Roles

Event Organiser

As an Event Organiser, you have full control over your events and the door staff logins. Here’s how you can maximise the use of the Ticketlab Admissions App:

  • Creating Staff Logins: Easily set up access for your door staff by assigning them a unique name and PIN. This ensures that each staff member has the necessary permissions to manage admissions for your event.
  • Event Oversight: View real-time data on attendee check-ins and manage access control as attendees arrive at your event.

Door Staff

Door staff are essential for the smooth operation of event entry. With the Ticketlab Admissions App, you can:

  • Check-in Attendees: Confirm the arrival of guests by checking the box next to their name or by scanning their ticket QR code.
  • Attendee Verification: Use the attendee’s ticket code to pull up their details and verify their access if the scanner is not functioning.

Getting Started

System Requirements

The Ticketlab Admissions App is a React web application compatible with any standard web browser. Whether you’re using a mobile device, desktop, or tablet, our app is designed to work seamlessly across all platforms.

Login Instructions

Admissions App login screen - Event Organiser viewFor existing Ticketlab account holders, logging iAdmissions App login screen - Door Staff viewn is a breeze:

  1. Navigate to admissions.ticketlab.co.uk.
  2. Select the appropriate login tab: ‘Organiser’ or ‘Staff’.
  3. Enter your Ticketlab credentials or the name and PIN provided by your Event Organiser.
  4. Once logged in, you’ll have access to all the features pertinent to your role.

 

Navigating the App

Viewing Event Lists and Attendees – “Allocations”

  • Event Lists: Under the “Allocations” menu item, you can get a snapshot of all your upcoming events, including details such as the event name, date, time, ticket price, and the number of tickets sold.
  • Event Attendees: Select an event to view a list of attendees, their ticket codes, and check-in status.
  • Manual Check-In: Locate the attendee’s name on the list and tick the checkbox to mark them as present, or search for their name or ticket code from the input field to quickly find them.

Admissions and Check-In – “Scan”

  • QR Code Scanning: Use your device’s camera to scan the QR code on the attendee’s ticket, which will bring up their details for verification.
  • Ticket Code Entry: If the scanner is unavailable, manually enter the ticket code to retrieve the attendee’s information.

Troubleshooting and Support

Should you encounter any difficulties or technical issues, please try the following steps:

  • Confirm that your device has a stable internet connection.
  • Refresh your browser or clear the cache/cookies if login issues persist.
  • Ensure you’re using the correct login credentials.

For unresolved issues or further assistance, please contact support at riley@ticketlab.co.uk.

Unique Features

The Ticketlab Admissions App offers unique features that set it apart from other ticketing solutions:

  • In-App Scanning: With no need for specialised hardware, any smartphone with internet access can be transformed into a ticket scanning device.
  • Temporary Door Staff Logins: Assign temporary logins for door staff, perfect for one-off events or staff changes.

Privacy and Security Considerations

Maintaining the confidentiality of attendee information is paramount. The Ticketlab Admissions App is built with robust security measures to protect personal data and ensure that login credentials are kept secure.

Account Management

For Event Organisers

As an Event Organiser, managing your account is straightforward:

  • Updating Profile Information: Access your profile to update personal details and contact information. This is handled in the main Ticketlab website at ticketlab.co.uk
  • Password Management: Change your password regularly to maintain security. If you forget your password, follow the prompts for resetting it. This is handled in the main Ticketlab website at ticketlab.co.uk
  • Event Management: While event creation is not part of the Admissions App, you can view a summary of your events and their attendance status.

For Door Staff

Door staff account management is designed to be simple and secure:

  • Login Details: Keep your PIN confidential. If you suspect your login details have been compromised, report to the Event Organiser immediately.

Safety and Security

The Ticketlab Admissions App is committed to the safety and security of all user data:

  • Data Encryption: All sensitive data is encrypted in transit and at rest.
  • Regular Updates: The app receives regular updates to maintain security standards and introduce new features.
  • Compliance: The app complies with all relevant privacy laws and regulations to protect user data.

FAQs and Common Issues

FAQs

  • Q: Can I use the app offline?
    • A: No, the app requires an internet connection to access the latest event and attendee information.
  • Q: How many door staff accounts can I create?
    • A: There is no limit to the number of door staff accounts that can be created, but we recommend only creating as many as needed for your event.

Common Issues

  • Scanner Not Working: Ensure that your device’s camera is functioning properly. If the problem persists, use the manual ticket code entry method.
  • Incorrect Attendee Details: Double-check the ticket code. If the issue isn’t resolved, contact support for assistance.
  • Login Problems: Verify your login credentials. If you still can’t log in, use the “forgotten password” link on the login form at ticketlab.co.uk or contact support.

Contact and Support

For any inquiries, technical support, or feedback, please contact the Ticketlab support team:

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