Cancelling an event

To cancel your event, go to your dashboard, open More on the event and choose Cancel event. You can add a reason if you’d like to (up to 1,000 characters).

This takes your event off sale, marks it as “Cancelled” and hides it from public listings. Ticketlab then emails everyone who has a ticket with an email address, including guest list, free and offline tickets, to tell them the event is cancelled. Your reason is included if you gave one, and any replies come to you. Afterwards you’ll see how many people the email is going to. We’re also alerted, so we can start the refunds.

If you haven’t sold any tickets, you’ll be asked whether you’d like to delete the event completely instead. Deleting doesn’t send an email.

Refunds from event cancellation

When a paid event is cancelled, we refund your guests’ tickets automatically. Funds should return to their account within 5 to 10 days. Ticketlab’s booking fee is not refunded, as we incur costs on processing transactions including refunds.

The cancellation email tells anyone who paid that their tickets will be refunded automatically, and that funds should return to their account within 5 to 10 days. It also tells guests their tickets are no longer valid for entry.

Excessive cancellation policy

As refunding tickets for cancelled events incurs costs to us here at Ticketlab, we reserve the right to suspend your account if we judge that you are frequently cancelling events, if your event is unlikely to occur or for any other reason.

Alternatives to cancelling

If you’re able to reschedule or postpone your event, that can mean less effort in the long run as you’ll be able to reuse your set up event, and you may not have to refund all of your guests.

Rescheduling

If you can find a new date and the event hasn’t otherwise changed, see Rescheduling your event.

Postponing

If you don’t have a new date yet, see Postponing your event.