We have two types of pay out available to you. Our booking fee charged on tickets is the same regardless of which method you choose, and includes payment processing fees.
We’ve partnered with Stripe to allow you to get funds quickly, and while your event is still on sale. This allows:
In order to activate this you need to log in and visit the Stripe Connect Settings Page. Click the button to connect and follow the instructions on Stripe to get going.
If the button on that page doesn’t work, it’s likely a login disconnect. Please log out, and back in again to rectify. If it still doesn’t work, try logging in in Incognito/Private browsing mode to activate it.
If a refund is necessary, this can be deducted from your balance and given back to the customer. If there’s not enough money in your Stripe Connect account, we’ll invoice you or wait for more ticket sales and then deduct the funds.
There may be a couple of reasons why faster payout is no good for you. If this is the case, you may still be able to receive payout via our manual process.
Under this system, we’ll aim to pay you around 2 weeks after your event, and we process all payments on a Wednesday. As such, the length of time you’ll wait after your event will vary depending on the day of the week your event falls on, for example, if your event is on a Monday, the Wednesday approximately 2 weeks later is 16 days later, if your event is on a Sunday, it falls 10 days later.
The reason we leave this period of time before paying is to protect ourselves against ‘chargebacks’. This is where a ticket buyer claims that the transaction on their bank account is fraudulent or that they didn’t receive the goods or service that they paid for. The banks usually find in favour of the customer, so if we transferred sooner we might find ourselves out of pocket if a dispute is subsequently raised.
You’ll be able to see when you’re likely to be paid for your event to your event dashboard. Please note that this is a guideline only: we’re a small team and it may not always be possible to transfer your funds on that specific day, but we’ll always do our best and you shouldn’t receive your funds later than a week after they’re due as long as there isn’t a problem with the payment details you’ve provided.