The Allocation list

The allocation list shows everyone with a ticket for your event: online sales, offline sales and guest list.
To open it, go to your dashboard and press Allocation list on the event.

Admitting guests

Guests are admitted in the Admissions app, not on the allocation list. Press Go to admissions app at the top of the allocation list to open this event there.

Ticket types

Sale. Tickets bought through Ticketlab. They count towards your total sold, and the money is paid to you (see Getting paid after your event).

Offline. Tickets you’ve sold yourself, for example on the door or at a box office. They count towards your total sold so you don’t sell more than your capacity, but we don’t take payment or pay you for them.

Guest list. Complimentary tickets. They don’t count towards your total sold or reduce the tickets remaining, so keep an eye on your venue’s capacity.

Cancelled, refund pending and split tickets can also appear in the Ticket type column.

Adding offline sales and guest list

Press Add offline sale / guest list.
Enter the forename, surname and quantity, and an email address if you have one.
Tick Treat as guest list for complimentary tickets.
Tick Send ticket to email address immediately if you’d like us to email the ticket.
Press Add ticket.

Finding guests

Type in Filter by ticket code, name or email to find someone, or click a column heading to sort the list. Guest email addresses are hidden until you turn on Show email addresses. If any tickets have been cancelled or refunded, turn on Show cancelled tickets to see them.
To search across all your events at once, use Find a booking on your dashboard.

Resending and cancelling tickets

Resend ticket email sends a guest their ticket again. You can’t resend a ticket email that was sent in the last 24 hours.
You can cancel offline sale, guest list and free tickets with Cancel ticket (or Remove ticket if there’s no email address). A cancelled ticket won’t scan in the Admissions app, and cancelling doesn’t undo a check-in. Offline and free tickets go back on sale; cancelling a guest list ticket doesn’t change the tickets remaining. No refund is made, as no payment was taken through Ticketlab. To refund a paid ticket, see Refunding a ticket.

Totals

At the bottom you’ll see online sales, offline sales, guest list, total sold, tickets remaining, admitted and unadmitted.

Printing the allocation list

To print the list, use your browser’s print option: File → Print, or Ctrl+P (Windows) or Cmd+P (Mac). The page formats itself for printing, so you can tick off guests with a pen. Find out more in What to do on the night of your event.