What to do on the night of your event

Before your event, check whether your venue has wifi or mobile signal. That decides which method will work best for checking guests in.

Recommended: the Admissions app

You’ll need an internet connection and a phone, tablet or laptop.

1. Log in to the Admissions app at admissions.ticketlab.co.uk as the organiser, or with the name and PIN you’ve set up for your door staff.
2. Open your event. You can also get there from your allocation list with Go to admissions app.
3. As each guest arrives, scan their ticket QR code with your device’s camera, or search for their name or ticket code and tick them in.

Scanning with a phone’s camera app

If someone scans a ticket QR code with an ordinary camera app, it opens a Ticketlab page. If you’re signed in as the organiser, the page shows whether the ticket is valid and whether the guest has been checked in, but it can’t admit them, so use the Admissions app for your queue. Anyone who isn’t signed in is pointed to the Admissions app and isn’t shown any guest details.

If there’s no internet at the venue

You’ll need a printer.

1. Before the event, go to your dashboard and press Allocation list on the event.
2. Print the list (File → Print, or Ctrl+P / Cmd+P). Print it as close to the event as you can, as it won’t show tickets sold after you print it.
3. At the door, tick guests off as they arrive, checking their ticket code and the name on their ticket.

Checking tickets

It’s your responsibility to check that the ticket holder matches the name on the ticket and that the ticket code is right. This helps stop copied or forged tickets being used. Any disputes at the event must be resolved by you, the event organiser.