What to do on the night of your event

Before your event takes place you may want to check the venue has a wireless internet connection as this will impact which method will work best for confirming and admitting your guests.

You have three options for validating tickets on the door, if there’s sufficient internet you can use the online allocation list or QR code options described below. Don’t worry if there isn’t an internet connection at your venue, scroll down to read how to welcome your guests in this situation.

WELCOME your guests using the online Allocation List

 

Remember to make sure you have:

  • Wifi/wired internet connection
  • Smartphone/tablet/Desktop computer/laptop

You can use Ticketlab’s technology to confirm and admit guests to your event. If you have a smartphone or device you can log into your Ticketlab account and view all of your ticketed guests as well as any offline sales, guestlist or complimentary tickets (if you have any).

 

How to use your ONLINE allocation list

  1. From the homepage, log in to your Ticketlab account
  2. Here you’ll be able to view your dashboard
  3. Click “Allocation List” on the event you want to confirm guests to
  4. As each guest presents their e-ticket, you can admit them by:
    • Clicking the check box next to their name and clicking the “update” button (at the bottom of the page)
    • Click ‘Admit guest by ticket code’ and enter their reference code into the box

N.B. It’s your responsibility to confirm the identity of the ticket holder as that attributed to the ticket on the Allocation List, and that the reference code matches. In this way you can minimise the possibility of multiple tickets being printed or forged. All disputes that may arise or occur at the event must be resolved by you, the event organiser.

 

Confirm and Welcome your guests using QR codes

 

What you need to welcome your guests using QR codes:

  • Wifi/3G+ Internet connection
  • Smartphone/Tablet with QR reader

You can use Ticketlab’s technology to confirm and admit guests to your event. If you have a smartphone or device you can log into your Ticketlab account and view all of your ticketed guests as well as any offline sales, guestlist or complimentary tickets (if you have any). We suggest you familiarise yourself with the QR reader on your smartphone.

 

How to use QR CODES to admit your guests

  1. From the homepage, log in to your Ticketlab account
  2. Open your QR code reader
  3. As each guest presents their e-ticket scan their ticket’s QR code and open the resultant link in your browser.
  4. The open page should show the guest’s name and address – you can now welcome them to your event.

N.B. It is your responsibility to confirm the identity of the ticket holder as that attributed to the ticket on the Allocation List, and that the reference code matches. In this way you can minimise the possibility of multiple tickets being printed or forged. All disputes that may arise or occur at the event must be resolved by you, the event organiser.

 

If you don’t have internet connectivity at the venue

 

What you need:

  • Printer

If you know you won’t be able to access a computer and/or an internet connection at the venue, you can still print out the admission and guest lists.

 

How to use offline allocation lists for your event

  1. From the homepage, log in to your Ticketlab account
  2. Click “Allocation List” on the event you want to confirm guests to
  3. With the admission list open, click File -> Print… in your browser, or press Ctrl + P.
  4. Print out the list.
  5. At the event, you can check off attendees as they arrive by checking their reference codes and the name on their ticket.

N.B. It is your responsibility to confirm the identity of the ticket holder as that attributed to the ticket on the Allocation List, and that the reference code matches. In this way you can minimise the possibility of multiple tickets being printed or forged. All disputes that may arise or occur at the event must be resolved by you, the event organiser.

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