When organising an event with Ticketlab, you need to be aware of booking fees. This is a small charge added to the ticket price to cover processing costs. The “Include Booking Fee in Price” option allows you to determine how this fee is presented to your attendees. The option appears in two different places on Ticketlab, but both act in the same way:

Create an event

Edit Event (also known as Classic Event Creator)

What Happens When You Leave the Box Unchecked (the default option – no action needed):

• You receive the amount entered in the Price field for each ticket sold. The ticket Price before fees is also known as the Face Value.
• We add Ticketlab’s fees on to the Face Value when the customer checks out
• The ticket price is clearly displayed on the event page, alongside the total amount including fees e.g. £10.00 (£10.70 including fees)

What Happens When You Check the Box:

• On the event page, your guests will see that the price is the same as the price including fees e.g. £10.00 (£10.00 including fees)
• You receive the amount entered in the Price field minus Ticketlab’s booking fees for each ticket sold
• You’ll have to bear in mind that the calculation for what you’ll receive isn’t straight multiplication of Face Value x Quantity Sold. Your receipt will reflect the deducted fees.

The amount that Ticketlab charges for a given ticket price is the same regardless of if the fees are included or excluded from the Face Value. To find out more and see this in action, check out our Fee Calculation Page