This post covers what to do if your event can’t go ahead on the date originally intended and you don’t yet have a new date set yet to reschedule to. This is a good alternative to cancelling your event, but ideally you’d reschedule rather than indefinitely postponing

If you don’t yet have a new date for your event, you can postpone the event. From your event dashboard click “take off sale” to ensure no new sales go through.

Then, contact your guests to inform them that you’re postponing your event, but that you haven’t set a date yet.

It’s worth messaging your guests to tell them that they can request a refund if the new date isn’t acceptable for them. If they contact you requesting a refund, please forward on their request to support@ticketlab.co.uk and we’ll take care of it. Please include the event url/id, their name, email address and booking reference if possible (or as much information as you can).

Once you have a new date, you can update it on the edit event page and message your guests again to let them know of the change and offer them the chance to keep their existing tickets or to get a refund.

If the original date of your event passes, and you’ve not found a new date you won’t be able to edit your event anymore. Please contact support@ticketlab.co.uk and we’ll update your event and return it on sale with the new date for you.