Postponing your event

This post covers what to do if your event can’t go ahead on the date originally intended and you don’t yet have a new date set yet to reschedule to. This is a good alternative to cancelling your event, but ideally you’d reschedule rather than indefinitely postponing

If you don’t yet have a new date for your event, you can postpone it. On your dashboard, press Take off sale on the event so no new sales go through.

Then use Message attendees to tell your guests you’re postponing the event and haven’t set a new date yet (see Contacting your guests).

It’s worth messaging your guests to tell them that if they can’t make the new date, they can contact Ticketlab with their booking reference and we’ll arrange a refund. If they’d rather go to a different date of yours, we may be able to move their tickets to another of your events at the same price.

Once you have a new date, update it in the edit drawer under When & where (see Editing your event), press Put on sale on your dashboard, and message your guests again to let them know. Offer them the chance to keep their tickets, move to another date, or get a refund.

Once the original date has passed, Edit no longer appears on your dashboard for that event. Contact us and we’ll update your event and put it back on sale with the new date for you.