This page covers basic information on what to do if your event can’t go ahead on the day originally planned and you’ve sold tickets.
If you’re able to find a new date for your event to go ahead, and the contents of the event has not materially changed (lineup, activities, venue remain unchanged), you can notify your guests of the change and update the event’s date and time from the edit event page.
It’s worth messaging your guests to tell them that they can request a refund if the new date isn’t acceptable for them. If they contact you requesting a refund, please forward on their request to support@ticketlab.co.uk and we’ll take care of it. Please include the event url/id, their name, email address and booking reference if possible (or as much information as you can).
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